Privacy Policy

Introduction

This Privacy Policy describes how Dimer Health collects and uses Personal Information about you through the use of our Website, mobile application, and through email, text, and other electronic communications between you and Dimer Health (collectively, our “Services”).

Privacy Policy Change

Dimer Health reserves the right to modify, expand, or remove portions of this PrivacyPolicy from time to time. Any and all changes to this Privacy Policy will be reflected here and the date new versions are posted will be stated at the bottom of this Privacy Policy.Your continued use of the Sites and our Services indicates your agreement with these modifications and updates. If you do not agree with the changes, then you should stop using the Sites and our Services and notify us that you do not want your PersonalInformation used in accordance with the changes. If we make significant material changes in the way we handle Personal Information, we will send a notice to you at the email address that we have on file and/or by posting a prominent notice on the Sites.

Personal Information. When referred to in this Privacy Policy, the term “PersonalInformation” includes any information that is not Protected Health Information and identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, including any information that is subject to applicable data protection laws.

Protected Health Information. Dimer Health is also committed to protecting the privacy of your protected health information (“Protected Health Information”). “ProtectedHealth Information” is a subset of Personal Information that is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition; related health care services; or related to the past, present, or future payment for the provision of health care to you.For a description of how we may use and disclose your Protected Health Information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law, including the Health Insurance Portability andAccountability Act of 1996 (“HIPAA”), please refer to our HIPAA Notice of Privacy Practices, which is available here. Any conflict between this Privacy Policy and the HIPAA Notice of Privacy Practices with respect to such submitted Protected HealthInformation shall be governed by the HIPAA Notice of Privacy Practices.

Personal Information We Collect

Dimer Health collects information that you provide, including but not limited to:

• Personal and contact information, such as your name, address, telephone number, email address, birth date, gender, race, sexual orientation, gender identity, marital status, ethnicity, electronic signature, and federal or state issued identification
• Payment information, such as credit card information, insurance information, and billing address
• Employment information, such as job title, professional experience, education, performance history, salary, and compensation
• Health information, such physical or psychological state of health (e.g., laboratory data), medical history, medical treatment or diagnosis, and health care provider information
• Information you post, if you comment or otherwise provide information in a public space on the Sites
• Other information you give us when you contact our customer service team or otherwise communicate with us and if you participate in a survey or sweepstakes; includes information needed for you to participate (such as contact information), and to fulfill your prize
• Username and password that you may select in connection with establishing your Account
• Content shared via communications with us through your use of the Services such as when you engage in our telehealth services and/or interact with our in-app messaging services, which may include, chat messaging content any images and/or files, including any medical records uploaded by you.
• Other information you give us when you contact our customer service team or otherwise communicate with us and if you participate in a survey or sweepstakes; includes information needed for you to participate (such as contact information), and to fulfill your prize. When you communicate with us online, third party vendors receive and store these communications on our behalf.
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We may use automated technology such as cookies and other tracking software to collect Personal Information from your computer system or mobile device. We may collect the following information:

• Internet Protocol (IP) address or other device identifier
• Browser type and version
• Browsing information, such as pages you view and the links you click, and whether you access our website via a social media site
• Time zone setting
• Browser plug-in types and versions
• Operating system and platform
• Other portable device information
• With your permission, we may also collect your precise location data. We may also collect the time spent visiting, usage patterns, and the domain name of the website from which you linked to the Sites
• In connection with your appointment with a Provider and with your permission, we may also access certain device information, such as information about speakers, microphone, camera, WiFi information and other device information like Bluetooth signals
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In addition to the above, if you are a Provider (as defined in our Terms of Use), we may also collect:

• Information about the Services with which you have engaged
• Details about our interactions with you and the agreements you have executed with us
• Public information related to your practice, such as license information, disciplinary history, legal and regulatory proceedings, and other due diligence information

How We Collect Your Personal Information

‍We may obtain Personal Information:

• When you provide it directly (such as by registering for your Account). We might also collect information if you post a review or contact us
• Automatically when you visit the Sites or use the Services (such as from cookies)
• From your communications with us through your use of the Services such as when you engage in our telehealth services and/or interact with our in-app messaging services
• From third parties (such as when you make payments to us using our payment processor)
• From our affiliates, including the Providers (e.g., professional health care provider) about your participation in the Services
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We may combine information from different sources. For example, we may combine information that we have collected offline with information we collect online, or we may combine information we get from a third party with information we already have.If you submit any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Information Gathered from Cookies and Other Similar Technologies

Dimer Health uses cookies and other similar technologies (such as pixels and advertising tags) to ensure the quality of your visit. In particular, Dimer Health uses cookies to recognize users and their behaviors across our Services, streamline the login process, maintain a Member’s state while using our Services, and remember user-specific preferences. You can always set your browser not to accept cookies; however, you should be aware that in some cases, some of our Services may not function as a result.

You can change your settings for cookies and similar technologies by clicking on the cookie consent box on the Sites. In addition, you can refuse or accept cookies from theSites at any time by activating the settings on your browser. You are always free to decline our cookies if your browser permits, but some parts of the Sites may not work properly if you do. Check the “Help” menu of your browser to learn how to change your cookie preferences. To find out more about cookies, visit www.aboutcookies.org.

Strictly Necessary Cookies

These cookies are essential in order to enable you to move around the Sites and use their features. Without these cookies, services you have requested, such as remembering your login details or submitted information, cannot be provided.

Performance Cookies

These cookies collect information on how people use the Sites. For example, we use Google Analytics cookies to help us understand how individuals arrive at the Sites, browse or use the Sites, and highlight areas where we can improve such as navigation and marketing campaigns.

Functionality Cookies

These cookies remember choices you make such as the country from which you visit the Sites, language, and search parameters. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.

Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an ad as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers.

Session ID Cookies and Persistent Cookies

We may use different kinds of cookies including session ID cookies and persistent cookies. Session ID cookies are used to personalize your user experience, to determine ways to improve the Sites and our Services we offer. These cookies are deleted when you close your browser session. Persistent cookies are used to collect information such as IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.

Similar Technologies

We may also use technologies similar to cookies, such as Google Analytics andFaceBook/Meta Analytics. We use Google Analytics to collect statistics in order to improve the Sites and our Services. We do not combine the information collected through the use of Google Analytics with Personal Information. You can selectively disable Google Analytics by installing the opt-out component provided by Google on your browser. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.

We use Meta Business tools for conversion tracking, which is an analytics service provided by Meta that connects data from the Meta advertising network with actions performed on the Sites. Information collected includes anonymized usage data of our Website, such as specific actions taken on our Website, which are tracked and attributed using Meta's pixel. You can refer to the Meta’s Privacy Policy for more information.

Do Not Track

Many web browsers allow for the use of a “Do Not Track” (“DNT”) function to inform websites that you do not want your online activities tracked. We endeavor to cooperate with DNT signals. When you choose to turn on the DNT setting in your browser, your browser sends a signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. DNT signals are not universal, and in special circumstances, Dimer Health reserves the right to refrain from complying with signals, such as when the signal is indecipherable or incompatible with our processes. Similar to our note about cookies, if you choose to turn on your DNT setting within your browser, some of our Services may not function as a result.

How We Use Your Personal Information

Dimer Health uses your Personal Information to provide our services, personalize your experience, comply with security measures as well as the law, or to fulfill business obligations. We may also need to use your personal data to address your own requests for that data, or to comply with your rights. Please see below for additional information about how we use your Personal Information.

Providing our Services

• Operate our business (e.g., manage your Account, provide and personalize our Services, and process payments)
• Provide customer support
• Communicate with you, including about the Services and the related services offered by Providers that treat you (e.g., surveys and feedback)
• Provide you with newsletters, articles, alerts, announcements, invitations, and other information about the Services
• Manage our vendor and partner relationships

Personalizing your Experience

• Better design the Sites to improve users’ experiences, both in terms of content and ease of use
• Analyze your interactions with the Services and third parties’ online services so we can tailor our advertising in ways we think will interest you

Marketing

• To conduct outreach and engagement communications to make you aware of the Services
• Dimer Health’s advertising practices align with industry best practices forinternet-based advertising. You may choose not to receive future promotional, advertising, or other Service-related notifications from us by opting out of such advertising on your settings. If you choose not to receive notifications, you may still use the Service but you may not receive, or may be unable to use, certain services that involve our interaction with you.
• To communicate with you about new contests, promotions and rewards, upcoming events, and other news about products and services offered by DimerHealth and our selected partners
• Dimer Health reserves the right to show you sponsored content, which may or may not look similar to non-sponsored content, although we will alert you to the nature of the content by adding a tag (such as “sponsored content” or “advertisement”). If you choose to comment, share or similarly engage with sponsored content, your action may be viewable by your connections on your feed as well as by the sponsor. The choice over whether to engage with sponsored content is yours.
• Dimer Health may generate insights based on information that does not identify you or is not personal to you. For example, Dimer Health may monitor usage patterns across our Services in order to make platform improvements or monitor our content in order to ensure that the tools and services we provide are of interest to you (e.g., how often Members watch the videos we offer or click partner content). In such cases, we do not use this data in a way that would identify you. However, if you view or click on an ad on or off our Services, the ad provider may get a signal that someone visited a page which displayed the ad, and they may, through the use of their own mechanisms such as cookies, determine that the user is you. In such instances, we endeavor to ensure that the advertising services that operate on Dimer Health’s platforms comply with thisPrivacy Policy and, if the advertiser has their own Privacy Policy, we encourage you to consult that policy as well.
• Dimer Health does not share your personal data (excluding hashed IDs, device identifiers, or pseudonymous data to the extent that they are personal data in some countries) with any third-party advertisers or ad networks unless we have your separate permission or the data is already visible to any users of ourServices (e.g., profile or public feed data).

Other Instances (Monitoring for Fraud, Complying with Lawful Requests for Data, and More)

• Track and monitor end user interaction with the Services
• Ensure the security and integrity of our Services
• Enforce our Terms of Use and other legal terms and policies
• Protect our and others’ interests, rights, and property (e.g., to protect our copyrighted materials)
• Comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests
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Use of Anonymous Information. We may use Anonymous Information (as defined below), or disclose it to third party service providers, to provide and improve theService. We may also disclose Anonymous Information (with or without compensation)to third parties, including advertisers and partners, for purposes including, but not limited to, targeting advertisements. “Anonymous Information” means information which does not enable identification of an individual user, such as aggregated information about use of the Service.

Sharing of Your Personal Information

‍YOUR PERSONAL INFORMATION WILL NOT BE SOLD. Nor will your PersonalInformation be licensed or disclosed to unaffiliated third-parties, except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company or as may be permitted under applicable law.

Dimer Health will share your Personal Information as described in this Privacy Policy or when you otherwise consent (if required by law). We may share your PersonalInformation with our partners and affiliates as necessary to contact you or provide you with the requested Services. We may disclose your Personal Information to theProviders, pharmacies, or other persons or entities working on your behalf, including without limitation, for arranging appointments or communications, providing tele health or other health care services as part of our Services, obtaining medication, or for payment or health care operations purposes.

Dimer Health also may share this Personal Information to outside contractors, advisors, auditors, vendors, consultants, or others engaged by Dimer Health to assist in providing financial or operational activities on Dimer Health’s behalf, including technical and processing services and analysis of the Sites’ performance. Additionally, we reserve the right to disclose to third parties non-personally identifiable information collected for any lawful purpose, including but not limited to, aggregate or de-identified data.

Dimer Health may disclose your Personal Information to third parties when obligated or permitted to do so by law or if we have a good faith belief that such disclosure is necessary to comply with a current judicial proceeding, court order, or legal process served on Dimer Health or to investigate, prevent, or resolve any suspected or actual unlawful activities, such as potential fraud, or a perceived irregularity in any audits of the accuracy of any documentation or information submitted to Dimer Health by you or on your behalf, as deemed appropriate by Dimer Health.

Dimer Health may be required or permitted by law to share your Personal Information, without prior notice to you, to maintain, safeguard and/or preserve all the rights and/or property of Dimer Health and perform under demanding conditions in an effort to safeguard the personal safety of users of the Sites and/or the general public, including but not limited to, reporting adverse reactions to certain items, product recalls, preventing disease, and for health research purposes. We may dispute such requests when we believe, in our discretion, they are over broad, vague or lack proper authority, but we do not promise to challenge every demand.

Finally, Dimer Health may disclose or transfer information, including any PersonalInformation, to a successor entity (or potential buyer) in connection with a proposed or actual corporate merger, acquisition, consolidation, sale of assets, bankruptcy, or other corporate change. In addition, in the event Dimer Health becomes the subject of an insolvency proceeding, whether voluntary or involuntary, Dimer Health or its liquidator, administrator, receiver, or administrative receiver may sell, license, or otherwise dispose of such information in a transaction approved by the court.

Links to Other Websites

Our Website may contain links to other websites that have information we believe maybe of interest to you. We do not endorse these websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content of the websites or privacy practices employed by other websites. We encourage you to read the privacy policy of each website you visit that may collect information or ask you to disclose Personal Information. This Privacy Policy does not apply to information collected on external websites that may be linked to or through theSites.

Cross-Border Transfers

All of the information that you provide to Dimer Health will be stored and processed in the United States. If you are accessing the Sites from other jurisdictions, please be advised that you are transferring your Personal Information to us in the United States where data protection and privacy laws may be less stringent than the laws of your country.

Retention of Personal Information

‍Except to the extent prohibited by law, and subject to this Privacy Policy, we will retain and use your Personal Information for as long as it is needed to provide you with the Services you have requested or access to the Sites and the Services, to document our business relationship with you, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security Methods

Dimer Health has implemented commercially reasonable physical, technical, and administrative security measures designed to protect your Personal Information. Nonetheless, no such measure is ever 100% effective; therefore, we do not guarantee that your Personal Information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such Personal Information. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your Account has been compromised), please immediately notify us by contacting us at info@DimerHealth.com

Your Rights

Depending on your jurisdiction, you may have certain rights regarding our collection, use, and sharing of your Personal Information. If you have any questions regarding these rights, please contact us at: info@DimerHealth.com. Please note that we may request additional information to respond to or fulfill any requests regarding your right sunder applicable laws or regulations.‍

You can always opt out of any subscription for emails, involving any updates, information, postings, news, and/or press releases, by clicking “Unsubscribe” at the bottom of the email. We might still send you some important emails, like responding to you by email if you send us a request or comment.

Children

This Service is neither directed to nor structured to attract children under the age of 18years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age. We will direct potential users under 13 years of age not to use the Service. If we determine that such information has been inadvertently collected on anyone under the age of 18, we will take the necessary steps to ensure that such information is deleted from our system’s database. If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below.

SMS Terms & Conditions

By providing your phone number to Dimer Health, you consent to receive text messages related to your healthcare services, appointment scheduling, and support. These messages may be sent using an automatic telephone dialing system or other technology. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP. For help or more information, reply HELP.

We do not share, sell, or disclose your SMS opt-in data or consent to third parties for marketing purposes. Your information is used solely to support your healthcare journey with Dimer Health in accordance with our full Privacy Policy.

AI Model Improvement

We may use Health Information, in compliance with our Privacy Policy and HIPAA regulations, to help improve and optimize our artificial intelligence and machine learning models. Such use will always follow strict privacy and security standards.

Contact Us

If you have any questions about this Privacy Policy or the practices of Dimer Health, please feel free to contact us at contact@dimerhealth.com.