Meet our CEO: A journey from patient to visionary leader
In a recent Fortune article, our CEO, Carrie, shared her journey in a piece titled “Cancer Made Me a Patient. Health Care’s Blind Spots Made Me a CEO.” Her story is one of resilience and transformation—a journey that began with a life-changing cancer diagnosis and evolved into a mission to reshape healthcare.
Carrie isn’t just a leader; she’s a visionary who turned her own experience with illness into a commitment to ensure that no patient has to navigate their journey alone. Her perspective—born from the dual lens of clinician and patient—drives everything we do at Dimer Health. She’s built our organization on a foundation of empathy, continuous support, and innovation, all aimed at filling the gaps in healthcare she herself faced.
Carrie’s words capture it best: “I was blessed with the opportunity to beat my cancer both times, but the experience both personally and professionally made 2 things crystal clear - the value of time and my purpose to help others experiencing disease at scale.”
An ordinary Tuesday, an extraordinary shift
For Carrie, the journey that would eventually redefine her life and career began on an otherwise ordinary Tuesday. At 34, she received the devastating call that no one expects: a diagnosis of breast cancer. As a single mother and a dedicated Emergency Medicine Physician Assistant, Carrie suddenly found herself confronting not only the shock of her illness but also the daunting path ahead—balancing her career, her role as a mother, and the fight for her life.
This experience wasn’t just a personal challenge; it revealed to Carrie the stark realities of healthcare’s critical gaps. She quickly saw how disconnected the system could be, leaving patients to manage alone in the most vulnerable moments. It was during these times, facing her own fears and needs, that she recognized just how much patients like her needed comprehensive, compassionate care that didn’t end at the hospital doors.
One of the most poignant moments came when her young daughter traced the scars on her chest and asked if they hurt. Carrie explained that though those scars once caused pain, they had become a mark of resilience and transformation. This moment, and countless others throughout her battle, deepened her understanding of what patients truly need: not just medical care but support, empathy, and guidance through every step of their journey.
Making time count in healthcare
Carrie’s second cancer diagnosis marked a significant shift in her approach to healthcare. This time, facing an aggressive treatment plan, she realized that what mattered most wasn’t just medical intervention—it was meaningful time. She saw that healthcare often misses this essential aspect, leaving patients to navigate recovery alone, without continuous support.
At Dimer Health, this understanding drives our work. Our mission is built on the idea that patients deserve not only quality care but also the ability to spend time where it matters most—with their families, recovering fully and confidently. By providing 24/7 continuous support from hospital discharge through recovery, we help patients avoid setbacks, focus on healing, and reclaim their time.
Under Carrie’s leadership, Dimer Health prioritizes this approach to patient care, ensuring that our support is there when patients need it most, every step of the way.
The foundation of Dimer Health: Bridging post-discharge gaps
Carrie’s experience with avoidable hospital readmission highlighted a significant, often overlooked issue in healthcare. After a post-surgery infection landed her back in the hospital, she saw firsthand the gaps in post-discharge care and the steep financial and emotional toll they take. She’s not alone: studies show that nearly 20% of Medicare patients are readmitted to the hospital within 30 days, with readmissions costing the U.S. healthcare system approximately $62 billion every year.
The problem goes beyond just cost. Lack of adequate post-discharge care can significantly impact patient outcomes and quality of life. A study by the Journal of the American Medical Association found that patients who received timely follow-up care after discharge had a 40% lower chance of being readmitted. Yet, despite the importance of this transition, many patients are left without sufficient support during this critical recovery period.
At Dimer Health, we’re working to change that. Inspired by Carrie’s experience, our mission is to bridge the gaps in post-discharge care with continuous, 24/7 support that patients can rely on. Our team offers guidance, check-ins, and immediate assistance, ensuring patients have everything they need to avoid setbacks and focus on healing. Under Carrie’s leadership, we’re setting a new standard in healthcare by closing the gap between hospital discharge and full recovery—providing the safety net that so many patients need.
The birth of proactive post-discharge care
After 17 years in healthcare, Carrie was no stranger to the challenges of patient care. But it was her own experiences as a patient that exposed what she saw as a critical flaw in the healthcare system: the risky gap between hospital discharge and home. As highlighted in Fortune, Carrie realized that without consistent, proactive support, patients often face preventable setbacks that can lead to readmissions and prolonged recovery times.
Determined to address this gap, Carrie joined forces with her co-founders, Gidon Coussin , Dhaval Patel and Sarig Reichert, to launch Dimer Health—a solution built on the concept of continuous, proactive care for patients after discharge. Together, they designed an approach that goes beyond traditional models, integrating 24/7 support and follow-up to help patients navigate recovery smoothly and confidently.
“At Dimer Health, we’re not just building technology. We’re building trust—making sure that no matter what time it is, patients feel supported,” Carrie explains.
Transforming healthcare together
Carrie’s forward-thinking philosophy centers on a simple but powerful idea: healthcare must scale human expertise to meet patients' real needs. For Carrie, this means combining advanced technology with the personal touch that makes medicine truly compassionate. With Carrie’s leadership, Dimer Health is building a future where healthcare is accessible and empathetic—where innovation and human connection go hand in hand.
Our mission is to create a system where no patient feels isolated, every concern is addressed, and recovery is strengthened through constant care. We’re redefining what healthcare can be, one patient at a time.
